FAQ

Product FAQ

Our products are all made in studio unless otherwise indicated. Made proudly in Canada in small batches, ethically, recycling our materials. 

Metal

We use majority sterling silver and silicon bronze.

Sterling silver is nickel free. 92.5% silver and 7.5% copper your items will have a natural patina over time.

Silicon bronze, 95% copper, 4% silicon, 1% manganese. Your bronze will have a patina over time and can create a black oxide on the skin if worn for long periods of time. Please use proper care when wearing silicon bronze ear gauges/weights.

We do not use plated metals unless indicated, the base metal will also be indicated in cases of plated items. 

Gauges 

All items will be marked in millimetres please purchase something at or under your current size. Our designs are made for healed ears and are not made to aide in stretching. Please clean the ear weights and gauges appropriately after use. 

All earrings/gauges/ear weights are sold as pairs unless otherwise indicated.

Shipping

All items are shipped with tracking. Items will take up to 1 week to leave the studio. Shipping times will depend on location. 

We are a minimal packaging company. Your items will be shipped securely but you will not see multiple boxes, wrapping paper, postcards etc with your delivery. 

Returns

All items must be returned with the package unopened, the return process must be started within 30 days of purchase. Please email info@clearmindcasting.com to start a return.The item must be shipped back at the customers expense. All items must be shipped back with tracking, we are not responsible for lost items. Items purchased on sale will be refunded at the sale price. All refunds will be processed within 3 days of receiving the order back. Transfer times for funds will depend on payment method, you will need to speak with your payment service provider.

Exchanges

Items are available for exchange within 45 days of purchase. We do not do exchange items worn in ear. We only except exchanges for items of similar or lesser value, we do not offer store credit. The item must be shipped back at the customers expense. All items must be shipped back with tracking, we are not responsible for lost items. Items purchased on sale will be exchanged at the sale price. 

 

 Custom Project FAQ

We work with jewellers, hobbyists, and businesses all over the world to create custom jewellery and small sculpture. 

All of our services are available individually. If you are not sure about what you need to create your project we can walk you through the process. 

 

Casting 

We can cast from wax, 3D printed resin, and organic (plant life) models. 

We cast using the lost wax casting method with a vacuum assist. 

 

Metal

We work with reputable refineries within Canada to source or metals. We do not do any alloying on site. We only work in non-ferrous metals.  This includes but is not limited to bronze, sterling silver, fine silver, and 10k gold. 

If you wish to send us your scraps from metal fabrication to include in your project you may do so. We do not guarantee metal purity if your scrap is used. We do not purchase scrap metal from other jewellers and we do not keep unused scrap metal in-between projects.