Refund policy

Due to sanitary reasons and health concerns, wearable body jewelry cannot be returned or refund. 

Custom work is not eligible for a return or an exchange. 

Returns

All items must be returned with the package unopened, the return process must be started within 15 days of purchase. Please email info@clearmindcasting.com to start a return.The item must be shipped back at the customers expense. All items must be shipped back with tracking, we are not responsible for lost items. Items purchased on sale will be refunded at the sale price. All refunds will be processed within 3 days of receiving the order back. Transfer times for funds will depend on payment method, you will need to speak with your payment service provider.

Exchanges

Items are available for exchange within 45 days of purchase. We do not do exchange items worn in ear. We only except exchanges for items of similar or lesser value, we do not offer store credit. The item must be shipped back at the customers expense. All items must be shipped back with tracking, we are not responsible for lost items. Items purchased on sale will be exchanged at the sale price.